Privacy Policy

Last Updated: May 2017

This Privacy Notice explains the types of personal information we collect and how we use, disclose and protect that information.


This Privacy Policy applies to personal information collected by Enatel in connection with the services they offer. Find out more about the company at

This includes information collected offline, direct marketing campaigns, sweepstakes and competitions, and online through our websites and applications.

This Privacy Policy also applies to targeted Enatel content, including offers and advertisements for Enatel products and services, which we (or a service provider acting on our behalf) may send to you based on your Site Usage Information (as defined below).

This Privacy Policy is hereby incorporated into and forms part of the terms and conditions of use of the applicable Enatel Site. For information about the company responsible for protecting your personal information, see your privacy rights and who to contact below.


By using an Enatel website, application, or product, you are consenting to them collecting, using and disclosing your personal information in accordance with this Privacy Policy. If you do not agree to the collection, use and disclosure of your personal information in this way, please do not use Enatel Sites or otherwise provide the the company with your personal information.
Enatel will only collect, use or disclose your personal information where it is fair and lawful to do so. In most cases, we will ask for your consent explicitly but, in some cases, we may infer consent from your actions and behaviour. We may ask you to provide additional consent if we need to use your personal information for purposes not covered by this policy. You are not obliged to provide such consent but if you decide not to then your participation in certain activities may be restricted. If you provide additional consent, the terms of that consent shall prevail in the event of any conflict with the terms of this policy.
Please note, however, that we may process your personal information without consent if we have a legitimate reason to do so, provided that such use will not have a prejudicial effect on your own rights, freedoms and interests.


In this Privacy Policy, your “personal information” means information or pieces of information that could allow you to be identified. This typically includes information such as your name, address, screen name, profile picture, email address, and telephone number, but can also include other information such as IP address, shopping habits, information about your lifestyle or preferences such as your hobbies and interests. We may collect personal information about you from different sources, including:

  • Information you give us directly
  • Information collected automatically when you use Enatel Sites
  • Information we collect from other sources


We may use your personal information to:

  • improve our products and your experience on Enatel Sites.
  • To contact you regarding products and services which may be of interest to you, provided you have given us consent to do so or you have previously requested a product or service from us and the communication is relevant or related to that prior request and made within any timeframes established by applicable laws.
  • To provide you with products or services that you request from us.


Enatel exports products around the world. As a global business, they may share your personal information with trusted third parties based outside the country in which you live so that they may process that data on Enatel’s behalf.

Enatel may also share your personal information with companies, organisations or individuals outside the company if we believe that disclosure of the information is necessary for legal reasons.


We may transfer your personal information to servers located outside the country in which you live or to affiliates or other trusted third parties based in other countries so that they may process personal information on our behalf. By using an Enatel Site or otherwise providing Enatel with personal information, you agree to them doing so in accordance with the terms of this Privacy Policy and applicable data protection laws and regulations.
You should be aware that many countries do not afford the same legal protection to personal information as you might enjoy in your country of origin. While your personal information is in another country, it may be accessed by the courts, law enforcement and national security authorities in that country in accordance with its laws. Subject to such lawful access requests, we promise that anyone processing your personal information outside your country of origin is required to implement measures to protect it and is only entitled to process it in accordance with Enatel’s instructions.


We take all reasonable precautions to keep your personal information secure and require any third parties that handle or process your personal information for us to do the same. Access to your personal information is restricted to prevent unauthorised access, modification or misuse and is only permitted among our employees and agents on a need-to-know basis.

If you have any questions, comments or concerns about how we handle your personal information, you may contact us via the Contact Us page on the Enatel Site. Your request will be directed to the appropriate team.

You have the right to tell us if you:

  • Don’t want to be contacted in the future by us.
  • Would like a copy of the personal information which we hold about you.
  • Would like us to correct, update, or delete your personal information in our records.
  • Wish to report any misuse of your personal information.

To assist us in dealing with your request, please provide your full name and details.


We may change this Privacy Policy from time to time by posting the updated version on the Enatel Site. We encourage you to visit frequently to stay informed about how we use your personal information.


In addition to this policy, there may be specific campaigns or promotions which will be governed by additional privacy terms or policies. We encourage you to read these additional terms or policies before participating in any such campaigns or promotions as you will be required to comply with them if you participate. Any additional privacy terms or policies will be made prominently available to you.


To create the optimal web experience for visitors we sometimes place small data files (cookies) on your device. This is standard practice for most websites.

When you visit an Enatel website (;;; the cookies track your browsing actions and preferences over time. By tracking this information the cookie prevents you from having to re-enter information each time you return to the website and helps us improve the website experience.

By using Enatel websites you consent to cookies being used in accordance with this policy. If you do not consent, either disable cookies in your internet browser or do not use Enatel websites.